These babies are perishables so the quicker their transit on the way to you the happier the plant. For this reason we only ship express, and only on Mondays and Tuesdays (excluding public holidays). This is to avoid hold ups with packaged plants in limbo over weekends and holidays.
These are the terms and conditions that constitute our shipping policy:
All orders are processed within 2-3 business days. Orders are generally not shipped Thursday to Sunday or delivered on public holidays.
If we foresee any significant delays with shipping we will contact you by email or phone. For example we might delay shipping a day or two over hot days so plants are not stressed while in transit. Please note we cannot ship to post office boxes.
Shipping rates and delivery estimates:
You can expect your new plants to be at your door between 1 and 7 days from ordering - depending on your postcode.
Expect express shipping to take 1 business day in the Perth metro area and up to 3 business days to rural areas.
A flat rate of $15 AUD incl GST is charged for express shipping 1 plant.
A flat rate of $20 AUD incl GST is charged for express shipping every 2-6 plants.
A flat rate of $30 AUD incl GST is charged for express shipping every 7-10 plants.
Contact us for shipping rates on orders of 10 or more plants.
Order Confirmation, Tracking and Delivery
You will receive a shipment tracking number via email once your order has shipped. The tracking number will be active within 24 hours. If no-one is home for delivery your plant(s) will be left in a safe place if there is one, or kept with the driver and you will be notified if there is no safe place.
Returns and Refunds
Due to the perishable nature of plants we cannot accept any returns. If you are not happy with the product you have received please contact us within 24 hours of your plant(s) arriving at firstname.lastname@example.org
Jungle Divine is not responsible for any damage sustained to our products during transit. We package our plants very carefully to ensure they arrive in excellent condition. However, we are not responsible for any damage or loss caused by any postal or freight service employed by Jungle Divine.
Jungle Divine ships to the address supplied by the customer and holds no responsibility for shipping delays or complications if the shipping address on an order has been entered incorrectly or incompletely.
Interstate & International Shipping
We do not ship outside of Western Australia due to quarantine restrictions.
We at Jungle Divine are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and secondly to provide you with the best service possible. Where you have given Jungle Divine your consent, we will keep you informed of the latest products, promotions and services available. We will not contact you unless you have given us your consent. If you withdraw your consent for us to contact you then we will not.
Jungle Divine email@example.com
The type of information we will collect about you when you place an order or register on our web site includes:
• Phone Number
• Email Address
This information is stored on our internal systems and our website simply verifies you as a customer of Jungle Divine. We will never collect sensitive information about you without your consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by visiting your account or emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with the law. We will not sell your information. We may use technology to track the patterns of behaviour of visitors to our site. If you have any questions/comments about privacy, you should email us at firstname.lastname@example.org.
We use the information you provide for the following purposes:
• Aid strategic development
• Audit usage of the website
Use of personal information
We process personal information collected via Jungle Divine for the purpose of:
• processing your orders
• keep you informed about our products and promotions
When you place an order we need to know your name, email address, delivery address. This allows us to process and fulfill your order and to notify you of the status of your order. We may also ask for your telephone number which enables us to contact you urgently if there is a problem with your order.
Your Email Address
Your e-mail address will be used to communicate with you about your order and products purchased.
Your e-mail address will be used for our marketing purposes unless you unsubscribe. It is possible to unsubscribe at any time, just email us at email@example.com.
By submitting information to Jungle Divine you consent to the collection and use of this information by Jungle Divine and its Service Providers (if any) in the fulfillment of your order.
We have designed our site to protect the information we collect online from unauthorised access. We safeguard your private information by implementing the appropriate physical, electronic and managerial procedures necessary to protect your privacy. We are committed to protecting your privacy and have security measures in place to prevent unauthorised access to and disclosure of your personal information.
Improving Our Service
Jungle Divine does not sell, trade or rent your personal information to others. To better tailor our services to our customers' needs, we use website information to help us make decisions on how to improve Jungle Divine. We also share this generic information with our advertisers and other interested, reputable parties with whom we have established a formal business relationship. For example, we may tell advertisers which areas of the site have received the most customer traffic overall, or more specifically, how many customer types have visited certain pages. However, we do not disclose the identifying information of individual customers with advertisers. We also do not use or share the personally identifiable information submitted to us by any other means without providing our customers the choice to opt-out or otherwise bar such unrelated uses.
We will not pass your information to any third parties.